Incomplete Information

I have been struggling to get a full Data Usage Report. They give me partial information, claiming that the system only allows for a report for a month. I bought a 15GB LTE Data bundle on the 30th September 2022. The validity period is supposed to be 2 months. It seems that they do not know how to do their work. I have included "Managers" in my e - mails, but they choose to ignore my e - mails. This is the POOR, PATHETIC SERVICE delivered by Telkom staff.