1 reviews | Active since Sept 2011
INCOMPLETE INFO SUPP****
I phoned Telkom on 14 January 2016 to order an ADSL line. I asked what i would need in total to get internet in my home. He said i would need an ADSL line, Voice line and a data package. He told me that there is currently a special that has a 2mbps ADSL line & uncapped data for R399pm, and then i also would have to pay for the Voice line R189pm which in total would be R588pm. The 1st month would include the installation fee of R662 which is once off. I told him to go ahead with the order ***. Throughout our whole conversation he didnt mention anything about an additional router that i must purchase in order to be able to get the internet from the ADSL line to my Laptop/fone. Today when Telkom came to install the ADSL line i asked the technician how am i going to get the internet to work if he is only going to install the ADSL line & Voice line - as i know i cant plug the lines in my laptop to get internet. He then said i would need to go to a Telkom store to purchase a router for the internet to pick up the ADSL signal. I would say this is *****ING, that a sales person would hold certain info back just to get sales and then not explain the FINE print cause its TOO expensive!
We apologise for any inconvenience caused. Please be advised that this matter will be investigate and feedback will be provided.
Your ***
Thank you.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
We apologise for any inconvenience caused. Please be advised that this matter will be investigate and feedback will be provided.
Your ***
Thank you.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
