sK
sulize K

1 reviews | Active since Sept 2011

21 Jan 2016, 16:02

INCOMPLETE INFO SUPP****

I phoned Telkom on 14 January 2016 to order an ADSL line. I asked what i would need in total to get internet in my home. He said i would need an ADSL line, Voice line and a data package. He told me that there is currently a special that has a 2mbps ADSL line & uncapped data for R399pm, and then i also would have to pay for the Voice line R189pm which in total would be R588pm. The 1st month would include the installation fee of R662 which is once off. I told him to go ahead with the order ***. Throughout our whole conversation he didnt mention anything about an additional router that i must purchase in order to be able to get the internet from the ADSL line to my Laptop/fone. Today when Telkom came to install the ADSL line i asked the technician how am i going to get the internet to work if he is only going to install the ADSL line & Voice line - as i know i cant plug the lines in my laptop to get internet. He then said i would need to go to a Telkom store to purchase a router for the internet to pick up the ADSL signal. I would say this is *****ING, that a sales person would hold certain info back just to get sales and then not explain the FINE print cause its TOO expensive!

0
Replies (1)
Telkom
Telkom's reply21 Jan 2016, 17:18
Official
Hello Sulize,

We apologise for any inconvenience caused. Please be advised that this matter will be investigate and feedback will be provided.

Your ***

Thank you.

Regards,
Moenieb.
Telkom Social Media Team.

Best regards,