Incomplete fibre installation after continuous case logging, fault reporting and communication with. Management

I had fibre installed end March and the technicians did not install it correctly 1St time, a wire was exposed they.hadnt put the cover on properly. When I called the technician the next. Day to complain there was no Internet he said someone else must have worked. On the. Line. Which is impossible as no one has access. To my property. he said he. Could come and fix. It that afternoon but there would be a call out fee that I could determine (I.e. He tried to. Get me to bribe him)I told him I would call Telekom and he said no don't worry there won't be. A fee. Next day he. Came to reinstall but firstly the manhole was left open (again the. Excuse was it must have been someone else) and the piping has nit been secured, it's all over my garden and the connection to the house has not been done correctly. I opened a. Case and a Telekom technician cam to investigate and told me it would be reported. I have been following up since March and when they did send a technician it was the same one (I was assured ithey would send someone competent). I've spoken to the opener email manager Ashley and to various senior Telekom employees but still nothing. I have just been released from hospital after being treated for colon cancer and when I phoned the call centre to follow up I was told they will send a technician but I will be charged!!!!! this goes against the consumer protection Act!!!