Incomplete Contract

Hi;

I recently took out a mobile contract during September 17 (Huawei Freeme package) that includes the watch (P10), i was informed on the day of approval that i should come back after a week to collect it, which i then did as apparently they were out of stock at all stores Nationally but sitting at some Warehouse awaiting distribution (i was informed by the sales consultant from Lakeside Mall Telkom Store).

I went back after a week and i was told by the consultant that they haven't arrived. She told me i should give another 2 weeks and she would call me with an update after telling her i can't be driving up and down. I never received a call and drove there once again with no success (This was still during September), i was told again by another sales consultant that was on duty as the one that had assisted me with the contract was her off-day. She told me she would get the consultant to contact me when she gets back to work and no luck again.

Personally took time again and drove there for feedback second week October, consultant wasn't there again and i was told, "No watches nationally" but i'm sure after two weeks there should be stock (No need to introduce myself because as soon as i walk in the door, i'm recognised). Guess what? I was told to come back after 2 weeks (No consideration of my petrol, trips and time).

This saddens me because i had an extensive Bad Service with ADSL for almost a year, with different technicians called out and none of them could fix the problem until one female assistant told me that i should rather go to Mobile as the problem won't be fixed anytime soon (I actually thanked her for the honesty as this was all i was praying for from the previous technicians that had come through, just to give me the blatant truth especially when i had been paying for the service). My experience with regard to this, is documented on their system with a lot of reference numbers.

Now it's another experience, feeling hopeless again from the above experience (Mobile has been better) but paying for a contract with 'missing' accessories is not a Fair contract (Would i be allowed to pay for 60% of the contract? I don't think so!)

A cry to Someone at Telkom that will hopefully hear me PLEASE!!!