INCOMPITENCE

MY MOTHER HAS TRIED 3 TIMES TO GET ASSISTANCE IN RETRIEVING HER PREPAID PIN CODE FOR OUR LANDLINE AT HOME BUT TO NO AVAIL, WE HAVE CALLED YOUR CALL CENTRE AND IT WAS SAID IT WAS GOING TO BE SENT TO HER CELLPHONE BUT NOTHING, I HAVE ALSO TRIED BUT IM TOLD YOU ARE EXPERIENCING HIGH CALL VOLUMES, BECAUSE OF THIS MY MOTHER WOULD LIKE TO ALSO DOWNGRADE HER CURRENT PREPAID PACKAGE TO A LESSER ONE BUT WE CANNOT GET ANYONE TO ASSIST US WITH THAT AS WELL, CAN SOME PLEASE HELP US BEFORE WE CANCEL. OUR LANDLINE NUMBER IS *** AND MY MOTHERS CELLPHONE NUMBER IS ***OR YOU CAN EMAIL ME THE PINCODE WITH HER PERMISSION MY EMAIL IS [Email Removed]