Incompitant and Poor service Delivery by Telkom SA

Logged a call with Telkom in October 2017 regarding a faulty residential line. Log was closed without the problem being resolved. Was told to log another call, did same, technician visited on 22 December and advised to convert to Wireless. Visited Telkom service centres on 3 occasions , and ultimately told in January 2018 that Telkom will not replace cables. Without a phone since October 2017, yet Telkom continues to bill me. Was advised by Branch Manager that someone would contact me to resolve the issue. No response to date. Unsatisfactory service!!!!