INCOMPITANCE TELKOM

I was charges 3x more last month because I was behind in payments for Feb 2021. I was only 1 month behind, When My Salary got paid in on the 20th of March they deducted R1100.36 from My account. I thought it was to cover for the last month's missed payment. Later the month they deducted another R2200 (was my total arears amount I had to pay). When I phone the customer care before payday the gentlemen said I need to pay the amount of R2200 manually into Telkom's account and that there WON'T be a automatic debit order for Feb and March. WOW imagine what surprise I would have gotten IF I actually DID pay that amount in myself. Log story Short I requested a refund for the R1100 as they took the Arears amount plus the money for March with the R2200 they deducted. I have spoken to so many ppl all with deferent answers and incompetence staff. Promised calls backs and even give me there TL or managers email address but have heard NOTHING! Now I don't have lots of money to spend so I have a extremely tight budget so for my to loose R1100 is BIG for me, but Telkom doesn't care. I see this as theft as I didn't authorize for them to take that money. Wish I can just get access to THEIR bank and take out money as I please! It will be my Wife's birthday on Friday (16th April) and I don't have anything to give her this year because of that. THANK YOU USELESS TELKOM. Wish I never done business with YOU INCOMPITANT LOT! NOW GIVE ME MY REFUND!!!