***********/Useless call centre and sales department

Requested migrated from DSL to fibre about 3 weeks back. Telkom delivered the new router to my home, and some "genius" marked my order as completed without a fibre installer being on site to tend to the fibre installation Telkom in their infinite wisdom also cancelled my DS, so i cant even reverse the package. I work from home permanently so connectivity is key for me. Tried explaining that to the call centre agents who promised me this will be escalated, and a fibre installator will be out today. Its 1pm and im atill waiting, 7 calls later and no access to a supervisor to get alternatives to my problem.

Telkom's service delivery is pathetic!! This is not the first time i've experienced connectivity issues and struggled with getting Telkom to resolce my problem. The level of comprehension and understanding by both the call centre agents and sales department is atrocious. Unfortunately this is the only medium to log calls, so frustration levels on the customer side is extremely high. Supervisors need to ensure they train their staff properly especially when dealing with customers