***********,rude and unhelpful staff along with pathetic attitudes!!!!!

I app**** for a Fixed ADSL Iine on the 8th of June 2017, i have still to date 21 of August 2017 not received installation of the line, after calling the call centre on several occasions i was told that there was a cable issue and that i should wait 2 weeks before calling in, i have since then called the call centre on a daily basis and have been given the same excuse over and over again ie: they are waiting for stock of a cable, i asked if i could be put through to cable department i was told that the cable department does not have a direct line, how can a company that provides telephone services not have a telephone line for customers to communicate with them. The latest excuse that i have received is that there is cable theft, which to my understanding is impossible as i live in a complex. To ad to my frustration i was requested to make a once off payment of R 700 -00 which when i asked if i could be refunded as i wanted to cancel this application, i was told by the agent that no one could assist me and that i would need to go into a branch, i then proceeded to ask to speak to a manager on duty and was told there was no manager on duty to assist me .I find this service to be absolutely pathetic and i am disgusted in the management of Telkom.

Only to make things even worse i finally got to speak to a manager Marriam, on the 21 August 2017 who advised me that she would help me get a hold of the cable manager, she proceeded to give me her email address so that we could communicate and to my wonderful luck she has given me an invalid email. I simply cannot find the mere words anymore to express how frustrated i am with this service.