***********!!!!!!NOT DELIVERING ON PROMISES OR TURNAROUND TIMES!!!!!

I DID A PACKAGE UPGRADE FOR 2 OF THE CELL NUMBERS ON MY CONTRACT ONE ON 19/11/2021 AND THE SECOND ONE ON 22/11/2021 AND I'VE RECEIVED DELIVERY OF THE SIM CARD THAT I'D UPGRADED FOR ON 19/11/2021 ON 26/11/2021, BUT NOTHING FOR THE SECOND ONE AND TOMORROW IS THE 10TH BUSINESS DAY SINCE THE ORDER MEANING THE LAST DAY FOR DELIVERY AND I'M YET TO RECEIVE ANY SMS' WHEREAS I RECEIVED SMS' DAYS BEFORE THE DELIVERY FOR THE FIRST ORDER KEEPING ME IN THE LOOP??????!!!! WHAT IS HAPPENING WITH THIS ORDER?????!!!! ALSO YOUR SALES STAFF NEED TO BE RETRAINED I ALSO WORK IN CUSTOMER SERVICE AND IF A CLIENT ASKS TO BE CALLED ME I DO OFFER TO RETURN THE CALL OR SMS OR EMAIL, BUT NOT YOUR STAFF EVEN WHEN I REQUESTED IT AND WHEN I RESORTED TO YOUR WHATSAPP OPTION AND REQUESTED A CALL BACK I DIDN'T RECEIVE A CALL EITHER????????????!!!!! ALL I WANT IS THE SIM OR YOU CAN CANCEL MY WHOLE CONTRACT IMMEDIATELY!!!!