JA
Jarred A
1 reviews | Active since Mar 2015
15 Apr 2015, 09:35
*********** Useless Service
We had an account issue, payment was made on Monday 14 April, Telkom Greenstone confirmed that the line would be up and running within 24 hours, then Nokothula Khoza communicated via telephone that service would resume within 5 hours, now its 15 April and I am told that i did not speak to the person that I in fact did speak to and that the line will be in up and running in the next 24 hours. Telkom does not understand that every minute that our company does not have service we lose money. It also seems that the only way to get anywhere with Telkom is to go to Hellopeter and the Media. So Hellopeter, Facebook, Twitter, The Star, Radio 702 here we come...
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Replies (1)Telkom's replyOfficial
15 Apr 2015, 11:43Hello JarredAbelson,
Thank you for allowing us the opportunity to assist further on your query.
Kindly note that this matter is currently being investigated and feedback will follow.
Your reference number is SM103662.
We sincerely apologise for the inconvenience.
Regards
Frank Mkwa****
Social Media Team
Thank you for allowing us the opportunity to assist further on your query.
Kindly note that this matter is currently being investigated and feedback will follow.
Your reference number is SM103662.
We sincerely apologise for the inconvenience.
Regards
Frank Mkwa****
Social Media Team
Best regards,
Telkom's reply15 Apr 2015, 11:43
Official
Hello JarredAbelson,
Thank you for allowing us the opportunity to assist further on your query.
Kindly note that this matter is currently being investigated and feedback will follow.
Your reference number is SM103662.
We sincerely apologise for the inconvenience.
Regards
Frank Mkwa****
Social Media Team
Thank you for allowing us the opportunity to assist further on your query.
Kindly note that this matter is currently being investigated and feedback will follow.
Your reference number is SM103662.
We sincerely apologise for the inconvenience.
Regards
Frank Mkwa****
Social Media Team
Best regards,
