***********, Useless and *******.

End 2018, Vumatel has done fibre in our area. As business goes, we had calls from all over the show presenting fibre and special deals. Telkom was one of the service providers and during the call from them to me, i was informed that calls are recorded.(strongly dont believe that nonsense). I was informed about a promotion they running, which includes free installation, router and that i will only start paying once all is up in running, which should be February 2019. Coming November 13, i recieved this parcel via post, which was a router, but at the same time recieved a sms from Telkom, that from now onwards, i will be charged pro rata for fibre. I immediately returned this router to Telkom and have recieved acknowledgement of goods returned by them.

Really thought this was a joke, but came end November 2018, and there it was on my bill, R1000.00 added for fibre. How arrogant from them to add this to my bill. Believe me, up till today still struggling to get that R1000.00 wavered from my account, they even added interest on that outstanding amount as im only paying them what i need too. After how many telephone calls and even struggling to get an email where i can forward all relevant information and documents, but still no response.

All i want is to have this issue sorted, have this salesperson account for this nonsense going on as me as customer has been brought under wrong impressions when it comes to sales, as they manipulate the systems to suit them.

Most properly, more people have walked the same route when it comes to these type of sales by Telkom.

Three words. ***********, Useless and *******.