*********** & Unreliable as HEL

<p>Good day,</p> <p> </p> <p>Please urgently assist with the cancellation of ADSL Line ********** and ANY ADSL / Internet Services as requested already on the 08th of November 2016. We do not want to keep the Line, we want a COMPLETE cancellation.</p> <p> </p> <p>Please also amend the Bill as we are still being charged for services on this Line even though we’ve requested the cancellation on the 08th of November 2016 and we did not even have ANY service then as Telkom failed to replace the ****** copper cables from September 2016 which resulted in us being forced to search for another service provider.</p> <p> </p> <p>Also, we have been charged for calls made from the ADSL Line number which is IMPOSSIBLE as there is not even a phone connected to the Line and the calls were made after Office Hours when the Office was CLOSED! So if you can refund us for that also it would be great.</p> <p> </p> <p>Another thing, all of a sudden the cellphone number that you have for the Owner is incorrect but this has been his cellphone number since he started the business. We could always access the account with this cellphone number but not lately. Don’t know how you messed this one up.</p> <p> </p> <p>I really hope that somewhere, someone will assist as we are getting gatvol. Will be complaining on Helo Peter and if still no response then we will have to take it further.</p> <p> </p> <p>I need to make payment on the January bill but the amount is incorrect and yes I know you can credit us later on once the issues have been resolved but I don’t have any faith in Telkom that they will get it right then.</p> <p> </p> <p>Regards,</p> <p>Gatvol</p>