*********** THIEVING TELKOM!!!

in May 2020, I switched from ADSL to Fibre with Telkom. I was advised several times, both telephonically as well as in email correspondence that when the switch happened from ADSL to Fibre, the ADSL cancellation would happen automatically as the 2 services cannot run simultaneously. However, I was still billed for both ADSL as well as Fibre for the period 4 May 2020 - 3 June 2020. I have logged 2 queries regarding this (***0 and ***0) and I was SMS'd on 11/09/2020 as well as 10/10/2020 to indicate the matter has been resolved. However, on 10/10/2020, I also received an SMS stating that my account is in arrears by the value I was overcharged by Telkon for the ADSL service I no longer had access to due to switching to Fibre through the same provider. I am also being charged late fees by Telkom for Telkom's INCOMPETENCE!!! And it is impossible to reach Telkom telephonically. I would not reccommend ANYONE use Telkom. They will con you by convincing you to make the switch since Telkom is "getting rid of all ADSL in the near future anyway", then bill you for services you dont use, then ***** more by adding late charges to the invalid bills and make it nearly impossible to resolve. WORST COMPANY! WORST SERVICE! THIEVING COMPANY! And then they threaten to suspend my services. It's about time to look for a new provider.