FZ
France Z

1 reviews | Active since Jul 2011

24 Apr 2017, 13:11

*********** ******* who will not only ***** your cash but drive you nuts at the same time

<p>Disgusting! Theft! Incompetence! Crippling pathetic internal **** from a huge organisation! I have struggled with lies, empty promises, stall tactics and incompetence since January. Tried to move my line to my new address with promises and assurances only to have Telkom claim they cannot provide the service. Then when I cancel the service and request refunds, they ignore my requests (even when they are documented in writing on standard forms) and continue to bill my bank account regardless. I have logged too many escalations to count (to get the line moved as requested) and have already logged 5 separate disputes with NO RESPONSE and NO ACTION from Telkom. They keep drawing funds for a service they refused to give me. They log a new ticket everytime I call and use their internal processes as a means to stall their reponsibility to consumers and keep money in their bank accounts and then continue *****ing more from customers. I am shocked that this ******** behaviour has not resulted in more lawsuits and this ridiculous joke of a company has not been closed down already. I cannot express my frustration enough at how ******* and inefficient they are. I urge anyone and EVERYONE to stay away from Telkom for good. There are so many companies out there that can do so much better for so much less and are not as ******* and incapable.</p> <p> </p> <p><strong>As proof - </strong>Only some of the call reference #'s as some calls I was not given ref# because attendant said there is no # to provide:</p> <p> </p> <p>Escalation ref#'s 948307 (housing both of my initial disputes and cancellation request<span style="text-decoration: underline;"><strong>s</strong></span>); 950476 </p> <p>Dispute 2: ********** 2</p> <p>Dispute 3: ********** 3</p> <p>Dispute 4: ********** 2</p> <p>Dispute 5: ********** 1</p> <p> </p> <p>I only wish I had recorded all the names in a central location so that I could name and shame them (probably half the company)</p>

0
Replies (0)