1 reviews | Active since Sept 2012
<p>I pre-ordered a samsung S+ on 21 April, on 22 April my account was debited for R699...i then recieved the phone on the 11 May. i was told that my debit will run on the 1 July and this will be for June R699, as the debit in April will cater for May(when i got the phone). When i recieved my statement i got a bill for R1900, i called in and no one can trace my payment of R699 that was debited from my account in April. I was told to send proof of this with my statements which i did and to date no one has come back to me about this, i called in again only to find out that my issue was never escalated and then was requested to send it again as the ladies manager will escalate this issue and give feedback , on the 25th they debited my account for R1500, without rectifying my account. they are charging me unpaid fees when they are debiting incorrect amounts from my bank?????? i get my invoice this morning and to my surprise i am now owing them R3600...no where on my invoice do i see the payment of the R699 or the R1500, is there someone in telkom *****ling my money? are they taking this money for themselves?? i want this rectified immediately or i will take this to the CEO.</p> <p> </p> <p>Calvin Naidoo...... ********** </p> <p> </p> <p> </p>
HI AnithaB
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our team to investigate and provide feedback as soon as possible.
Interaction Ref: AI***
Regards
keagan
Telkom Social Media Team
Best regards,
HI AnithaB
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our team to investigate and provide feedback as soon as possible.
Interaction Ref: AI***
Regards
keagan
Telkom Social Media Team
Best regards,
it has been 4 days and no one has contacted me yet....seems like complaining means absolutely nothing to telkom.... when will some one deal with this query??????
it has been 4 days and no one has contacted me yet....seems like complaining means absolutely nothing to telkom.... when will some one deal with this query??????
Hi AnithaB,
Kindly be advised that we have sent your query to Billing Team, they will be in contact with you.
case number:***8
We apologise for any inconvenience caused.
Regards
Launa
Telkom Social Media Team
Best regards,
Hi AnithaB,
Kindly be advised that we have sent your query to Billing Team, they will be in contact with you.
case number:***8
We apologise for any inconvenience caused.
Regards
Launa
Telkom Social Media Team
Best regards,
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