*********** Telkom team

I am a 56 year old unemployed widow with 6 children, 5 depend fully on me financially. I live on entrepreneurship... small businesses such as ****a shops etc. I recently tried a different venture, a mini internet cafe and for this purpose i took out a contract with Telkom, a Space stream line for internet connection. The business turned out not to be as profitable in my area as I had imagined and so I decided to close shop and terminate my contract with Telkom in December 2017. I was told I need to call the call center to do this as there is no Telkom branch in my town, Mthatha. I made the call spoke to a lady who asked for my email address and sent me a form which i filled out and sent back to her as requested. She promised me the account would be cancelled within a month, i thanked her and hung up. I had disconnected all the Telkom equipment hoping the cancellation would go through the same month which didn't happen, at the end of January I got an invoice which i paid hoping it was the last. I made the call again went through the same process twice in January and the account was still not closed. I asked my daughters to assist as i had gone tired of the repetitive cycle of events and no resolution. 5 Months later and i am still going through the process with a ridiculous bill and the account has been suspended and handed over to attorneys who harass me day after day and when i call Telkom i receive the worst customer service and incompetence. The bill is building up and I have no idea of how to stop this and all the strain and stress it has brought in to my life