*********** Telkom still continues which borders on *******ion

After struggling 8 months to cancel my cellphone i swore I would never use Telkom again. Alas i now have Telkom Fibre. I had a VOIP phone connected to my Fibre. I tried cancelling the VOIP phone in october 2020. i have numerous reference numbers and spoke to numerous people at Telkom Cape Gate. They eventually changed my package lodged a dispute (this is 1 year later) and all seemed well for 2 months. Now again the erroneously charged money is back on my account, with bogus charges and i am being charged interest. I again went to the Telkom shop in Cape Gate, but was prevented from speaking to anybody because now they do not give that service anymore. I was contacted by a call centre operator who kept me hanging on for more than an hour and still did not understand my query or problem . i asked her to lodge a dispute , but got no reference number and was told that the reference number would be her name - which is Bandile and the date was 02/11/2021. other reference numbers include: ***0, ***9,***2. this is besides changing my package etc. now i here nothing from them. I now want to cancel all my business with them, but i bet you the shop will again prevent me entering and i once again will have to deal with the largely *********** call centre. i cannot believe that the mighty telkom has been reduced to this *********** bunch of idiots.... or is there *******ion ? as i am paying for services i did not agree to and have no knowledge of.