1 reviews | Active since Jun 2017
*********** Telkom Staff cannot cancel expired subscriptions
<p>My subscription with Telkom Mobile expired in October 2016. In November 2016, I requested that the subscription be cancelled. I was forwarded a cancellation for to complete and returned it as requested.</p> <p> </p> <p>By the end of January 2017, I received another invoice and contacted the helpdesk. I was told that there was an outstanding amount which had to be settled before the account can be cancelled. I settled the account immediately and forwarded the proof of payment to the cancellations department.</p> <p> </p> <p>The end of February 2017, I received another invoice. I emailed a helpdesk agent and the cancellation desk requesting that this cancellation be resolved. I also went onto the Telkom website and lodged a query.</p> <p> </p> <p>By the end of March 2017, I received another invoice. I checked the Telkom website, and the status on my query said "Account Closed". When I looked at the invoice, I noticed that the Service No was no longer reflected. What was I then paying for? Why was I being invoiced if the service number is cancelled?</p> <p> </p> <p>I contacted thye helpdesk at the end of March 2017 to query this invoice and was told that the matter would be resolved. I was given case numbers and reference numbers, but the matter was still not resolved.</p> <p> </p> <p>I have received invoices for April 2017, May 2017 and the latests one I received on 04 June 2017.</p> <p> </p> <p>I noticed that Telkom was just deducting there money from my bank account. I contacted the bank to cancel the stop order as this matter was getting out of hand. The bank reversed the previous amount and on the same day, Telkom was able to retrieve the money with over R200 penalty.</p> <p> </p> <p>I am now to scared to leave funds in my bank account as Telkom just seems to be able to take money whenever they please.</p> <p> </p> <p>I am in serious need of advise, as all my requests and communication with Telkom Mobile seems to be getting nowhere. I am just been invoiced each month for a Service Number that has been cancelled.</p> <p> </p> <p>Can anyone please advise me how I can get this expired subscription with Telkom Mobile cancelled.</p>
Hi Noleen
Thank you for your response.
Please understand that I have received so many reference numbers and case numbers already without the matter been resolved.
I trust that this reference number will yield some results.
It is sad that I have to lodge a complaint on social media to get results. Telkom seriously needs to improve their client services.
Before I could go into a Telkom office to resolve an issue. Nowadays, a visit to a Telkom office is useless, as all they can do is escalate your query. Changes to a system should be to improve the system not make it worse.
Based on all the negative reviews I have seen on Telkom, it is obvious that the current system is not working.
I eagerly await some positive feedback with regards the cancellation of this account.
Regards
Glynn
Hi Noleen
Thank you for your response.
Please understand that I have received so many reference numbers and case numbers already without the matter been resolved.
I trust that this reference number will yield some results.
It is sad that I have to lodge a complaint on social media to get results. Telkom seriously needs to improve their client services.
Before I could go into a Telkom office to resolve an issue. Nowadays, a visit to a Telkom office is useless, as all they can do is escalate your query. Changes to a system should be to improve the system not make it worse.
Based on all the negative reviews I have seen on Telkom, it is obvious that the current system is not working.
I eagerly await some positive feedback with regards the cancellation of this account.
Regards
Glynn
Dear Thokozani
Please advise what I am paying for. I was being billed even though the line was cancelled. How can I be charged for a non existing line. Check the attached statement and you will see that there is no Reference Number.
I was given a settlement figure at the end of January 2017, which I paid. I was then still billed after that. Why was the matter not resolved then?
01 Jan 2017 - 31 Jan 2017 Service Ref: ********** Balance on Statement: R585.00
01 Feb 2017 - 28 Feb 2017 Service Ref: ********** Balance on Statement: R0.00
01 Mar 2017 - 31 Mar 2017 Servce Ref: NONE Balance on Statement: R1,099.29
01 Apr 2017 - 30 Apr 2017 Service Ref: NONE Balance on Statement: R898.35
01 May 2017 - 31 May 2017 Service Ref: NONE Balance on Statement: R1,347.35
Please notice how my balance was on R0.00 at the end of Feb 2017, but then the billing just continued with NO Service Ref. This matter I would like resolved please.
I would also like to know how my balance moved from R0.00 at the end of Feb to R1,099.00 at the end of March. Something is definitely not right.
I have been billed for a number that didn't even exist. I therefore do not see the need to pay for the errors caused by Telkom staff.
Please cancel this contract as a matter of urgency as I have been trying since November 2016 to get this expired contract cancelled.
Your efforts will be greatly appreciated.
Regards
Glynn
Dear Thokozani
Please advise what I am paying for. I was being billed even though the line was cancelled. How can I be charged for a non existing line. Check the attached statement and you will see that there is no Reference Number.
I was given a settlement figure at the end of January 2017, which I paid. I was then still billed after that. Why was the matter not resolved then?
01 Jan 2017 - 31 Jan 2017 Service Ref: ********** Balance on Statement: R585.00
01 Feb 2017 - 28 Feb 2017 Service Ref: ********** Balance on Statement: R0.00
01 Mar 2017 - 31 Mar 2017 Servce Ref: NONE Balance on Statement: R1,099.29
01 Apr 2017 - 30 Apr 2017 Service Ref: NONE Balance on Statement: R898.35
01 May 2017 - 31 May 2017 Service Ref: NONE Balance on Statement: R1,347.35
Please notice how my balance was on R0.00 at the end of Feb 2017, but then the billing just continued with NO Service Ref. This matter I would like resolved please.
I would also like to know how my balance moved from R0.00 at the end of Feb to R1,099.00 at the end of March. Something is definitely not right.
I have been billed for a number that didn't even exist. I therefore do not see the need to pay for the errors caused by Telkom staff.
Please cancel this contract as a matter of urgency as I have been trying since November 2016 to get this expired contract cancelled.
Your efforts will be greatly appreciated.
Regards
Glynn
Dear Thokozani
Please advise what I am paying for. I was being billed even though the line was cancelled. How can I be charged for a non existing line. Check the attached statement and you will see that there is no Reference Number.
I was given a settlement figure at the end of January 2017, which I paid. I was then still billed after that. Why was the matter not resolved then?
01 Jan 2017 - 31 Jan 2017 Service Ref: ********** Balance on Statement: R585.00
01 Feb 2017 - 28 Feb 2017 Service Ref: ********** Balance on Statement: R0.00
01 Mar 2017 - 31 Mar 2017 Servce Ref: NONE Balance on Statement: R1,099.29
01 Apr 2017 - 30 Apr 2017 Service Ref: NONE Balance on Statement: R898.35
01 May 2017 - 31 May 2017 Service Ref: NONE Balance on Statement: R1,347.35
Please notice how my balance was on R0.00 at the end of Feb 2017, but then the billing just continued with NO Service Ref. This matter I would like resolved please.
I would also like to know how my balance moved from R0.00 at the end of Feb to R1,099.00 at the end of March. Something is definitely not right.
I have been billed for a number that didn't even exist. I therefore do not see the need to pay for the errors caused by Telkom staff.
Please cancel this contract as a matter of urgency as I have been trying since November 2016 to get this expired contract cancelled.
Your efforts will be greatly appreciated.
Regards
Glynn
Dear Thokozani
Please advise what I am paying for. I was being billed even though the line was cancelled. How can I be charged for a non existing line. Check the attached statement and you will see that there is no Reference Number.
I was given a settlement figure at the end of January 2017, which I paid. I was then still billed after that. Why was the matter not resolved then?
01 Jan 2017 - 31 Jan 2017 Service Ref: ********** Balance on Statement: R585.00
01 Feb 2017 - 28 Feb 2017 Service Ref: ********** Balance on Statement: R0.00
01 Mar 2017 - 31 Mar 2017 Servce Ref: NONE Balance on Statement: R1,099.29
01 Apr 2017 - 30 Apr 2017 Service Ref: NONE Balance on Statement: R898.35
01 May 2017 - 31 May 2017 Service Ref: NONE Balance on Statement: R1,347.35
Please notice how my balance was on R0.00 at the end of Feb 2017, but then the billing just continued with NO Service Ref. This matter I would like resolved please.
I would also like to know how my balance moved from R0.00 at the end of Feb to R1,099.00 at the end of March. Something is definitely not right.
I have been billed for a number that didn't even exist. I therefore do not see the need to pay for the errors caused by Telkom staff.
Please cancel this contract as a matter of urgency as I have been trying since November 2016 to get this expired contract cancelled.
Your efforts will be greatly appreciated.
Regards
Glynn
Dear Telkom Staff
I still have not heard from any one with regards the cancellation of this account.
I was informed by Thokozani that I need to pay an amount R1,347.35 for a number that doesn't even exist as it was cancelled. I queried this amount as I wanted to know what I was paying for. The service number was cancelled, but the billing just continued. To my utter shock, Telkom withdrew R1,500.00 from my bank account. I find this highly irregular. Can Telkom just deduct money at will from people's accounts? Can Telkom just deduct any amount that suites them?
I am now desperately seeking advice from any one who can help me resolve this issue. I have never ever in my life experienced such poor service from a company. Telkom Mobile seems to consist of the most *********** staff I've ever encountered. I have now for 7 months been trying to cancel an expired subscription.
Can someone please assist me in getting this account cancelled. I have tried emailing the cancellations department, called the helpdesk, visited a Telkom office, posted a query on the Telkom site and posted a complaint on HelloPeter. What do I still need to do to get this account cancelled?
I feel that I am being totally ********** by Telkom Mobile.
The support from any competent staff member at Telkom Mobile will be greatly appreciated.
Regards
Glynn
Dear Telkom Staff
I still have not heard from any one with regards the cancellation of this account.
I was informed by Thokozani that I need to pay an amount R1,347.35 for a number that doesn't even exist as it was cancelled. I queried this amount as I wanted to know what I was paying for. The service number was cancelled, but the billing just continued. To my utter shock, Telkom withdrew R1,500.00 from my bank account. I find this highly irregular. Can Telkom just deduct money at will from people's accounts? Can Telkom just deduct any amount that suites them?
I am now desperately seeking advice from any one who can help me resolve this issue. I have never ever in my life experienced such poor service from a company. Telkom Mobile seems to consist of the most *********** staff I've ever encountered. I have now for 7 months been trying to cancel an expired subscription.
Can someone please assist me in getting this account cancelled. I have tried emailing the cancellations department, called the helpdesk, visited a Telkom office, posted a query on the Telkom site and posted a complaint on HelloPeter. What do I still need to do to get this account cancelled?
I feel that I am being totally ********** by Telkom Mobile.
The support from any competent staff member at Telkom Mobile will be greatly appreciated.
Regards
Glynn