*********** Telkom Staff

I recently took a contract with Telkom for a R199pm SmartBroadband Wireless and I am not pleased with your staff. On the beginning of taking the contract I specifically called the Telkom contract department to ask them to CAP my wifi so I don't jump to my spending limit. On the long run I got my statement that I owe R715.46 ... I then inquired about this and I was told that I used up my spending limit.. "But how, because I requested for my wifi to be capped".

The matter was then forwarded to costumer complain were I had to wait for 2 weeks for someone to actually call me back about the matter. I finally got a call from a lady whom I forgot her name, I explained to her everything and she asked if I did request for the wifi to be capped because on their system it doesn't show.. Rudely she told me I have to pay for the charges since i used the spending limit..

Now my question is am I supposed to be penalized for your staff's Incompetency?

Can I please get all the my call recordings I had made since they are authenticated