*********** Telkom Staff

I would like to express my extreme dissatisfaction with Telkom as my mobile service provider…

I app**** for the online Black Friday upgrade deal for the Samsung J7 Pro deal at R199 and subsequently received 2 SMSes stating that the deal has been approved and a “Friendly” agent will be in contact with me….

To date, NO ONE has contacted me…

After calling the call center on numerous occasions and being shoved from department to department, a call center agent informed me that the deal is over and that they cannot offer me a similar deal…

I eventually had to SETTLE for another less appealing deal….But... The agent (Jacobina Sikhakhane) gave me a completely new contract, instead of an upgrade... The phone was eventually collected from me 1 month later... The agents manager (Nkosinathi Mhlongo) has 'assured' me that the problem will be fixed, but I am still paying for a conract and a phone that I do not have... and money is still being deducted!!!! I send an email on a daily basis to Mr. Mhlongo requesting for issue to be resolved, but he chooses to ignore emails.... or is too busy in meetings to take my calls.

Telkom is most definitely not a company of their word and I would NOT recommend this service provider to anyone…

The staff at the Cresta branch is also very rude and unfriendly and were of absolutely no help….