*********** Telkom staff

My landline that I use for business was out of order for 10 days. After Telkom finally fixed the line I realised that I hadn't received a credit fr the 10 days of no service. When I called Telkom I was told by the accounts department that they were unable to check if a credit had been logged by the technician. A dispute was logged and I was told I would be contacted within 7 working days. More than 7 workings days have elapsed and nobody has bothered to contact me. I am legally entitled to a credit for the 10 days in which I had no service. If this credit is not confirmed and reflected on my account with immediate effect I will take legal action against Telkom.