*********** TELKOM MOBILE STORE MANAGER
TOOK OUT A CONTRACT WITH TELKOM.THEY INCORRECTLY ASSIGN 2 PHONES TO ME.WHEN COLLECTING THE PHONE I MADE THEM AWARE OF THIS.THEY SAID I DONT NEED TO WORRY AS THEY RECTIFIED [URL Removed] MONTH END I GET CHARGED FOR 2 PHONE CONTRACTS.I GO TO THE STORE AND SPEAK TO VELI THE MANAGER WHO IS UTTERLY USELESS.HE THEN SAYS HE WILL SORT IT OUT.I GET A EMAIL LATER THE DAY SAYING ITS SORTED OUT.THE VERY SAME MONTH END I GET A BILLING FROM THEM SAYING I NEED TO PAY R2090.00 FOR TERMINATION PENALTY.AND WITHAT THERE S NO REFUND FOR THE EXTRA CONTRACT AND PHONE THEY CHARGING ME FOR.I CANNOT BELIEVE THAT TELKOM IS SO USELESS WITH THERE SERVICE AND BAD ATTITUDE.I GO INTO THE STORE ONCE AGAIN TO SORT THIS OUT.I GET TOLD THEY CANNOT GET THROUGH TO THERE HEAD OFFICE TO SORT OUT.THEYVE SENT A E MAIL THROUGH TO *** WAITING TO SEE HOW LONG WILL THIS TAKE.
Thank you for making contact with us.
This response serves as confirmation that your query has been received. We have tasked our team to investigate and provide feedback as soon as possible. Contact will be made should we require any information.
Please contact us via email: *** for any further queries.
Your ***.
Regards
Hazel
Telkom Social Media Team
Thank you for making contact with us.
This response serves as confirmation that your query has been received. We have tasked our team to investigate and provide feedback as soon as possible. Contact will be made should we require any information.
Please contact us via email: *** for any further queries.
Your ***.
Regards
Hazel
Telkom Social Media Team
