*********** Telkom mobile staff

Telkom Mobile

I would like to complain the disgusting service you get at Telkom Sales department.

I app**** for a cellphone contract online and few days later someone called me to take all my details for approval and for billing and account details. They debited my account with R299 on the 21 June 18 with the so called activation fee which was explained as if it was going to cover the first month. At the end of July 18 I check my bill online as it was not emailed to me regardless of my request. I found out that Telkom is gonna debit my account with R521 on the 6th of August 18 to my surprise because the agreed debit date was the 25th of each month. I called in before that to log a query about the breakdown of my invoice and the debit order date coz when I called in I was told the *********** person who took my order got the details wrong including explain the initial R299 which I was now told that it is a 25th amount out of a 24 month contract. The query was never resolved by Telkom but I got an sms on my phone saying your query has been resolved and the case is closed. Telkom did all this without contacting me.

Now it’s the end of August I call in to receive my statement as I don’t understand what they billed me for, I found that I have been charged for the statement that was sent by post which I never received and which I never asked for as my request from my application was that my statements be emailed. I asked if it was possible for it to be reversed I was told no, they said unfortunately I have to pay again for the mistake of an *********** sales person at Telkom mobile.

This my second contract with Telkom mobile and my first was different and pleasant but after this experience I’m sure this is the last time I take a contact with Telkom mobile.