*********** Telkom Mobile

<p>I signed up for Telkom mobile LTE-A through RealPromotions company on a campain from Telkom Mobile.</p> <p>The package was a 100GB daytime and 100GB night time package. The signup process was rather painless and a week later the router and sim was delivered. However, it was the wrong router (only LTE) and sim. I made so many calls to the salesman of RealPromotions and Telkom trying to get this sorted out. It turned out to be a fault on the capture lady of Real Promotions side where she captured the LTE instead of LTE-A. She then organised that the new router and sim get sent down overnight to Cape Town. I received the new router and sim and I was impressed with the service. <br />Then shock horror - they loaded a new sim card/accoutn onto my name. I spotted the new sim number on my telkom mobile website and phoned straight away. Initially the agent was very unapreciative of my frustration as I was telling them Telkom will bill me twice if this is not sorted out. They also initially did not want to do much until it sunk in that it was not my fault. They also told me that Telkom will never bill me twice. (HAHAHAHA) They said it will take 21 working days max to cancel the number from my account. I then mentioned that this would fall into the next month and I would then be billed twice. I was assured that it would not happen. The agent told me that the account would be taken out of the billing run to avoid this from happening. Never the less guess what happened - Twice billed - AT THE END OF DECEMBER. I phoned so many times to Telkom to sort this out...I managed to get through to someone who managed to help and assist me with this frustration. The double accoutn was removed and I was told they would credit me on the account. I said I wanted the money paid out as January is a bad month for everyone. I was assured this would happen. Guess what - no payment. Credit for January. So January comes and I don't pay. Nice. Thinking by myself that its sorted at last. Looking at the invoice for February I see they have a R201.03 credit on the account. Billing amount is R999 each month. Then I see 30 days R999 and current R999. Two days ago (14/02/2017) my router lost connection (red light) and it noticed it to late to call. On the 15/02/2017 I called to ask and the tech call agent advised me my account was suspended. This is when I lost it totally!!!!! I am so fed up with Telkom Mobile and their **** service. I have spent so many minutes on my cellphone trying to get this sorted out. I expect this to me sorted out today. If not I will take matters further.</p>