*********** telkom

I have recently app**** for home fiber. This was the lock down special for R499 per month which includes first 3 months free. I app**** on the 14th August 2020 online where a sales agent had contacted me with regards to the sale, where all my details where required. Once that was done the sale was concluded. On the 27th August open serve had contacted me with regards to installation and booking an appointment. They had confirmed details to me which was incorrect (address) so I was asked to contact Telkom to correct my details. The lady that I spoke to told me that it will take 2-3 working days for open serve to contact me again. Today, 1 September 2020 is the 3rd working day so I have contacted Telkom once again to find out when a technician or open serve would contact me again. The lady that I spoke to told me that there are no notes on the system to say when open serve will contact me and neither is a technician allocated to the job. She also said to me that it will take 15-20 working days for a new home fiber to be installed and the job to get to the technician. This is an inconvenience on my side. The sales agent that called me on the 14th August 2020 had made a sale on me and earned they commission yet I still stand with no product. I was asked to use my time and airtime to call telkom once again when the details where incorrect. The address that I gave the agent was far different from that of my correct address. The email address given was even worse. I asked for my name as well as my partners name to be in the email address. My name is Rochelle. The person who captured these details captured Rochekke. I have had it with Telkom. Does telkom not employ competent people anymore? This is really ridiculous where none of these people know what they are doing.