*********** Telkom Customer Service

My husband has had a sim Contract with telkom mobile for 2 years. After the contract period expired, he still wished to continue. Unfortunately in December 2020 the debit order failed which was his own fault. However after calling im several times monthly since December 2020, nothing has gone right. Telkom themself no longer debit the account on the correct date bt sometimes choose a different date, which means we end up doing instant card payments from the webiste, only to keep paying penalty fees and keep guessing when will Telkom decide to debit the account if at all. Still, even after making payments and calling in several times, the sims are blocked by Telkom for NO reason. Start of March i called in and told them we are fed up of them and wish to cancel. I was advised to cancel via website. On 4th March 2021 i cancelled all sim cards on contract with Telkom amd chose month end as the time to be done (end of March) Shortly after my husband sent his phone in for repairs, which meant that 1 week without his device. 1 week later he tries to insert the sim only to find it is completely blocked from the network again. We call in and no one knows why but promise within 72 hours it will be ractivated I call in the next day, they insist i must wait 72 hours. I call in the third day and they say, i have to call in after 72 BUSINESS hours. Still no explanation. Usually being shunned from pillar to post. Often im i am told 2 different things by 2 different telkom consultants over the phone. Meanwhile instead of my usaul monthly R719 bill, i am being billed around R900 upwards since December plus other penalities from my bank for failed debit orders as well. Over 2 weeks now, no working sim. I am paying full amount us penalties, only to Continue be penalised repeatedly. Very very dissappointed with Telkom customer services again.... As always. For reference Telkom case number : ***6