*********** Telkom

On the 11th if December, we purchased a internet router from telkom pavillion, when we took the router home it did not work, because of the phone lines not working. We contacted telkom then to log a complain,only to be told that they will be working on it. After 7 days of waiting for telkom to fix the internet problem and have our phone lines back up n running, we contacted the call centre, only to be told that telkom will not be fixing this problem and we have to go wireless. So I called the telkom pavillion store to enquite about returning router as its been a waste of time,only to be told they cannot help me as the line I called is not the direct number to the store. I needed to go in. So I went in the store on behalf of my dad to enquire my rights as a consumer, as I wanted to return the router and tackle the wireless issue at hand. I was helped by a lady by the name of Mandisa,who tried to help, she herself cudnt confirm if they will take the router back she then queried with her manager at the time who was PETER. he didn't even make eye contact, n just acted like he was doing me a favour by muttering something I couldn't even hear. Poor Peter,he is so unhappy in his job.. i then informed mandisa, that my dad would have to come and return the router and do the migration as the account was on his name and she agreed.mandisa then informed me that she would not be in later in the day and neither will Peter the manager and I must see Kenneth who will be on duty later in the afternoon. So at 6 I proceeded back to the store, to be told by another lady, that they were offline. I said this is my second time coming back, I am returning this router and you will give me a letter to acknowledge i was back here to return the router and i could come back another day. She was like there is nothing we can do, wait in the store or come back another day, she stood there unwilling to help me. Just shut down every question I asked. Anyway asked to see the manager,Kenneth was not there, another guy told my dad and i he was standing in for Kenneth, (acting manager )he also didn't seem keen at first to help. He just asked my dad to go and wait by another guy to book it in. So off we went. After 10 min the acting manager said he will book it in. He gave us a letter n said he will contact us to collect money. Apparently the telkom store cannot reverse your credit card, and they cannot tell you when they will have money, they will have to make the money, can take days according to him. TELKOM, WE WOULD LIKE OUR REFUND OF R999. You took our money but cannot now refund us when u have to. Oh it doesn't stop there. So we have no lines and no internet from the 11 of December 2019. Telkom can't do there job and they always ofline. Anyway having being unsuccessful at the pavillion store, we called the online services who informs us they will get sum1 from sales to call us. No reply gone 2 days. So we call back, but a new agent says to us we cannot process our order as there is no place in the tower????????????????? Now I'm really cross. Telkom does not wnat to fix the lines, they do not want to do a migration either. Some of us make a livelihood from the Internet, incase you dont know telkom. Called back today, and another lady told my dad she can process order, completely different story. So as it stands telkom owes us R999, Mandisa told us from telkom we can migrate n go home with a router, Peter was of no help, acting manager for Kenneth, couldn't help much, did say he will call when telkom makes R999. He said takes 7 to 14 working days if we migtate. Agent in call centre said we cannot migrate, another lady at call centre said we can but she will tel us if here is space in the tower. Wat a load of hogwash. Seriously telkom your services in your stores and your services online are horrid. You continue to take our money and you are not providing a service. It's a whole neighbourhood...