*********** Telkom

<p>To say incomptent is actually being kind. My experience with Telkom has left me depressed, in tears and actually truly hating a company - for the first time in my adult life.</p> <p> </p> <p>Order number ********** 31 was specifically for a 10mbps adsl line and then you told me to take the voice line as well. I thought well at least I will be able to phone the other poor innocent victoms you have convinced.</p> <p> </p> <p>I specifcally asked for the service on the 6 March since I took leave to move and had built in time dedicated to Telkom only. </p> <p> </p> <p>Techinician arrives on the 6 March, after some testing realises that the cables in the area are faulty. I will give you this one - you were probably not aware of this. I explained to the technician that I really do not have leave days and the same to your operators.</p> <p> </p> <p>We made another appointment (my LAST leave day) for the 15th March. This time the technician did not pitch. I started chatting to somebody on your online live chat forum (WHICH by the way took over 30 minutes to get somebody on - do NOT offer a live chat during normal office hours if you cannot manage it LIVE). He then informed me I cannot do anything until 4 pm to escalte this and yes the technician was still booked for this day - ALL of these calls made from my cellphone at my own cost.</p> <p> </p> <p>Then 4 o'clock arrives - NO technician. I phone again and escalate it. The poor operator had to be the middle man - but how bad everytime I speak to your employess... they go "Sorry man, I just work hear!" WOW horrible place to work at . Then she specifically said she will note that I do not have leave days left, but somebody will phone me back to schedule a booking for a technician</p> <p> </p> <p>16th March - I get a sms saying a technician has been booked for the day - I respond. I am NOT at home and no you cannot come.</p> <p>I get a call from the technician hours later that he is at my gate. Seriously?? Of course I completely lose it.</p> <p> </p> <p>They then realise their mistake and book a technician for today 18 March on a Saturday. I thank you humbly!! Then the technician arrives - oh no he is here to only install the voice line. The order says nothing about ADSL.</p> <p> </p> <p>Now I give up- I am at the mercy of an *********** supplier that has a monopoly in our area in Elarduspark. I seriouly just want the line- I will not bother you with using you internet. I will rather go to a competent service provider like Mweb. </p> <p> </p> <p>Please just give me the darn line - and I need it now. I am working of 3 G and you are costing me a fortune.</p> <p> </p> <p>I have no words, scream or fight left in me. I only have tears</p>