*********** TELKOM

<p>I am really fed up with TELKOM and the *********** people that work there.</p> <p> </p> <p>On the 23 Aug 16, I upgraded my from a 2 to 4 Meg line. After approx. 2 weeks I requested that the line be downgraded back to 2 Meg, as I was only getting 0.6 Meg speed. (I sent screenshots with my email).</p> <p> </p> <p>Every month since Sep 16 until now I have been contacting *********** TELKOM as the line still reflects 4 Meg on my account, which I’m billed for and indecently the 2 Meg line as well.</p> <p> </p> <p>On the 11 Nov 16 was in contact with TELKOM again to query my account and after speaking to the operator (Phumla Mbhele) , I found that my email account has been DELETED along with my internet service.</p> <p> </p> <p>I spent 5 hours on the phone that day and Saturday and spoke to various people including so called Operational Managers, Craig Chetty and Ashley Gordon (not sure of his surname) only to be promised that this matter will be looked into and that I will get feedback on the following Monday.</p> <p> </p> <p>Well Monday has come and gone and still have not heard from anyone. I will not be paying anything to TELKOM until such time as to my account has been sorted out, my email account re-instated and all my saved folders returned as well as internet, also be compensated for not having email or internet usage for the period. </p>