*********** Telkom

In March 2019 MWEB sent Telkom a request to cancel my ADSL line because I upgraded to Fibre - I received a reference number from MWEB for the cancellation request. In April 2019 I received another statement from Telkom and when I phoned them to query the invoice, they had no request for cancellation. I went to Telkom, Woodlands branch where they requested a cancellation and gave me a case number. That same day I phoned Telkom and I was told that the request has not been processed and that it would be better to log into my account and cancel online which I did. While having customer care on the line I cancelled my account, the operator told me that the request for cancellation reflects on the system and gave me another reference number. Two weeks ago I received an SMS which said my case was resolved. Today, I received another statement. When I phoned them to query the invoice and why my account/landline wasn't canceled, the operator told me that the order for my account/line was stuck (What the F%#@& ever that mean) and that it was not done and I was yet again given another reference. I kept on paying my account every month!!! I will not make any further payments to this account