*********** Telkom!

Hi, I’d like to share my terrible experience with Telkom which we have struggled with for the last 2 years! In 2017, my husbands laptop with his gadget for data was ******. We realised that the ******* were buying an enormous amount of data on this number after a few months of being billed more than what we expected. At this point my husband phoned telkom and after a few hours of being on the phone-he was reassured that therelevant paperwork was done to suspend this number. Telkom made it very clear to us that this can never happen again as they have suspended that number and all the paperwork was in order. This was in 2017. In February of this year, my husband realized that things were not in order again as he was asked to pay a phenomenal amount of money by telkom and had his personal Router suspended by them until payment was done. He did one payment and a few Days later was asked to pay another outstanding amount. As this point my husband undertook the gruelling task of phoning telkom. As usual- nobody gets anywhere with this company because there is no superior besides the bunch of *********** individuals at the call center. He explained to them the situation and that this should not have happened as the line was suspended 2 years ago!!! Their response is that he must give them a reference for wat happened in 2017! To date, our personal line is still suspended and the ******* are having a field day on our expense because my husband is still being asked to foot their bill!! So the ****** line is active and the ******* can buy data everyday on our expense, whilst we are without internet . And Telkom, can do nothing about this!!! I refuse to accept that this company has no superior or management team that can help us. And if this is the case then how can people use a company like this that cannot offer services to its customers? How is it that a company runs like this is beyond me!! It seems that people will be left with no choice but to take telkom to court as issues can’t be resolved in-store or via the call center. What other option do we have as I refuse to continue paying for a ****** line. Furthermore , this is telkoms fault and I expect to be reimbursed for whatever we paid towards that number!! Telkom, this doesn’t end here. We are extremely tired and frustrated having to deal with your awful company! We Hate dealing with telkom and I Know I’m not alone in saying this! Everyone i know Hates dealing with telkom because they get nowhere. Extremely annoyed customer!!!