*********** Telkom

I am so frustrated with Telkom! I placed an order in May to install fibre but nothing happened. I called numerous times to follow up on this order. I cancelled the order in September and then again end October because I want to make use of another service provider. I called again to be informed that only the agent (a Telkom staff member) with whom I signed the contract, can cancel the order. They can not give me the persons details, not even a reference number, even though, they can see on the system that I complained! I now paid for a router at the other service provider but it seems to me that Telkom can delay it for as long as they want! I've been without internet for about two months now! I dont know what to do!