*********** Telkom

My aunt has had a very bad and horrible experience with Telkom for a few weeks now. They had called Telkom on the 13th of June 2018 to report that they are moving to a new residential address. They called in to request changing of their Telkom line and internet as well. They had received a message stating that a technician was assigned to them on the 28th of June 2018. My aunt had waited for them and left all her work for the day. The technician had not pitched up for a few hours my aunt had called in again. The lady she spoke to had said that if a technician was assigned he will definitely come out. No technician came out to her on that day no phone call was given to her to explain why the technician had not come out. Recently the past few days she has called 3-4 times a day. Everytime she calls all they say is they offline and they can't assist. They can't give her reasons as to why the technician had not come out. They provided her with an escalation no. ********** . Her problems have still not been addressed with. I hope this might be of help to her.