*********** telkom

On the 8 Jan 2018 we login in a fault at a business premises the telkom lines were down ref 43cnz080118 On the 23 Jan 2018 I received an escalation reference ********** . Nothing was done today I called and I was told that reference ********** was closed on the 24 of Jan with no reason behind it. I have received another reference ********** . All I do I receive reference numbers and that's it. Nothing gets done. Is telkom going to reimburse us for business lost?