*********** TELKOM

Since Day 1 I have only had bad service from Telkom. I requested to cancel my line rental on 12 October 2017. I called received multiple email addresses to send the form to. I called Telkom and they confirmed that they did receive the request to cancel. they told me there is a 30 day SLA. after 30 days I called just to be told that they did not receive the request and they cant see it on the system. They requested for me to resend it. this time I spoke to someone using their online chat service, I waited to confirm with them that they received the form again. 2nd time they said that they did receive it. they advised me that they will call me. late November I received a call from Nocwaka @ Telkom she mentioned she will do a refund request as I was charged the R199 line rental. never heard from her after that.

I again contacted Telkom in regards to the cancelation just to find out that the line was still not cancelled .

I left the debit order that came off December for R199 as stated that it was for November to December. I am not using this line since 12 October and as per my requests that where Ignored I now also received a bill for December.

every time I contact Telkom there is a different story, It has now been 62 days after my 1st request to cancel all services and line rental from Telkom. I refuse to pay for further incompetency from Telkom.