*********** Telkom

<p>I had two contracts with Telkom, when my contracts were up I advised Telkom not to renew the contract but rather go on Prepaid. This was after I got ill advice from multiple branches about the possibility of going on month-to-month payments without losing my contract benefits, this was the branch in November at Canal Walk, Cape Town. I then went to Pavilion, Durban to ask them to cancel one contract in December. They gave me paparwork to show I have requested for cancellation but when I returned to Joburg, Sandton City in January, I was told none of the contracts have been cancelled, and no request was showing on their system.</p> <p>In February Telkom was still deducting money for contracts I've cancelled, it was not until i stopped the debit order that same month because I was getting benefits I did not want. I then phoned Customer Care, who by the way does not have access to anything and they said I have a credit due to me of R1200. Weeks after I phoned to find out what's happening with my credit fund and they said I was supposed to tell them to transfer the money onto my bank account, of which I was not informed. Two weeks from that, i phoned Customer Care for a follow up and they said I'm only getting R600, and that a request was sent to billing but nothing has been done about it and billing does not have a contact number. </p> <p> </p> <p>We are currently towards the end of May and the request is still sitting with billing! I have have seen such incompetence and lack of urgency from a service provider!!!</p>