*********** Technicians and Call Center Staff

<p>Pathetic service as usual from Telkom. Reporting the exact same fault which has not been resolved and intermitently re-occurs every month. After explaining to the technician steps/usage that make the line disconnect and after been reassured that the issue is fixed the exact same issue occurs. </p> <p> </p> <p>The technician closed the fault report as resolved and a new fault had to be logged (meaning another long wait) even after replying within 24Hours to the SMS informing Telkom that the line is still dead and there is no Telephone or ADSL service. I have now given up with speaking to Telkom and am just waiting until the contract ends to change to a different service provider. The service is unreliable and after missing many work/study deadlines due to being unable to access the internet I will be sharing my experience with others and changing service providers.</p> <p> </p> <p>Call centre agents cannot assist, they refuse to assist with getting team leads/seniors to prioritise/escalate faults, refuse to provide sufficient contact/call information and references on previous calls so you have to start from scratch to explain the issue. I have had the call dropped by agents after making me hold on the line for over 15 minutes while they supposedly read through the fault history.</p> <p> </p> <p> </p>