*********** Technicians

Telkom doesn’t deserve a single star, after the terrible service that I’ve received from them. I recently signed up for a fibre contract through Telkom. The router was installed on the 27th of August by a different service provider contracted through Telkom. Ten days later, I still don’t have internet despite several calls to the Telkom faults line to follow up on my query. No one seems to know what’s happening and I’m kept on the line for more than 20 minutes, using my own airtime, and none of their technicians are able to figure out why my router is getting signal. I even contacted the company that installed the router and confirmed that all is in order from the installation perspective. I went back to a Telkom only to be told that they’re investigating the matter. What adds to my frustration is that their lines sometimes cut while on a call and the technicians don’t call back.

I’m so dissatisfied with Telkom and want to cancel this contract at no cost,