*********** technicians

On the 3rd February we reported our faulty fax line (for the business). On 13th February I received an SMS that the line was fixed. Lo and behold on Monday morning it was not fixed. On the 15th I reported it again explaining that we deal with High Court and we are notified of cases via fax. They \escalated\" the fault. On Saturday 20th received SMS that they are dealing with the fault and it will be fixed shortly. I phoned them 24th Feb AGAIN. They said a technician was sent out but was unable to fix the problem. He certainly did not come to our premises. Telkom admitted that it was the wrong technician for that type of fault (whatever that means).<br> It is now three weeks later and our company has suffered tremendously. We have lost clients and it is unacceptable. I suspect in the year 2020 they might fix the problem. In the meantime we may have to close the company down. Thanks Telkom - once again you have caused undue stress and staff that are now greatly concerned about their jobs."