*********** Technicians

I have been struggling to get internet at my home for over 2 months now without any success. I placed an order the first time online and payed the requested R700.00 deposit on the 4th of July 2017. After the payment was made nothing happened whatsoever for a whole month until i eventually received an invoice for the payment on the 4th of August. I then phone Telkom and asked the consultant what was going on and what the reason was for no installation happening till date, she then confidently rep**** we see your money on our system but there is no order linked to it. That made me realize that the only way i was going to get somewhere is if i place another order and have the deposit allocated to the new order. She then after minutes of explanation realized what i was trying to accomplish and allocated the money to the new order. Telkom contacted me and advised that they logged my address for installation on the 24th of August. I arranged that one of my friends spend his whole day at my house and after waiting from 8 to 5 advised that they were not there. I then called Telkom and asked why the installation was not done yet. I was then told that the technician cancelled the order, his reason was that i am to far away from the exchange. This blew my mind entirely we live in a neighborhood that literally consists of a few streets and everybody knows everyone. My neighbor has an internet line, my father in law accross the street has internet and on the day of the 24th of August 2017 another technician did a complete installation on a house 4 houses down from mine. This has left me baffled and i do not know what to make of this, i am very upset and would like to escalate this to the point where the technician with the confirmed name of Kiepie Van Der Walt has to answer as to why he decided as to why the installation was not done. I hope that Telkom sees this and sorts out this Bad Service!!!