WN
Werner N

1 reviews | Active since Mar 2015

22 Sept 2015, 12:44

*********** technicians

Frequently when Telkom technicians are working in my area my ADSL line and/or phone line gets disconnected. Then I have to log a call and it takes weeks for someone to come out and repair it. The last time this happened it took Telkom 4 MONTHS(!!) to restore service to satisfactory levels (Nov 2014 - March 2015).<br> <br> Last week Thursday (17 Sept 2015) I arrived home from work to find that the same thing has happened again. A Telkom technician must have been working in the area and disconnected my lines AGAIN!. Telkom reports no problems in the area, just my landline and ADSL got disconnected.<br> <br> On Saturday afternoon 19 Sept 2015 a technician called Godfrey arrived and checked the Telkom pole on my property. He reported that the problem is with another department and he cannot do anything about it. Since then I have had no further feedback from Telkom.<br> <br> Please fix this ASAP, and train your technicians better. I am sick and tired of this now. :-(

0
Replies (1)
Telkom
Telkom's reply22 Sept 2015, 13:49
Official
Hello wernervn_telkom,

Thank you for making contact with us.

Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Launa
Telkom Social Media Team

Best regards,