*********** Technician

For the second time in 3 weeks, on 22/07/2018 my ADSL went dead - internet light completely off. I raised a fault with Telkom the next day. On 24/07/2018 I contacted Telkom to check the fault progress. I was told the technician called the customer who stated that the line had been cancelled 3 months ago. The technician called the wrong number and closed my fault. Fault ***

Telkom refused to reopen my fault. Instead they sent the same technician to assess the problem on 25/07/2018. The technician stated that the junction box was completely dead and that its not his problem and someone else from Telkom had to fix it. When asked, he also refused to escalate and said I must call the call centre again. Technician's contact number - **********

I immediately contacted Telkom who again refused to create a new fault and instead want to send another technician. The operator didn't understand exactly who/what was needed to fix the junction box. They gave me a fault reference number - ********** 2.

I run an online business and I am bleeding cash everyday because of this unprofessionalism.