*********** Technical Support

Our DSL line failed nearly two weeks ago, just before a trip. We called a week ago after getting back, and had a series of *********** support people. The first person told us that flashing green on our modem was fine. That call was dropped, when I called back the next person said flashing green was bad, and that I'd have to bring the modem into a Telkom store to be checked to confirm the modem was OK before sending a technician. He was unable to say what stores would work, though. I bring the modem into a store the next day when I'm informed there are only TWO locations in Durban, so I spend another hour and a half on Christmas Eve going to get the modem checked out. It is, of course, OK. When I call back, the technical person could now see that the line had failed, so there was absolutely no point making me wander all over Durban on Christmas Eve. They say a technician will call,but refused to give a time frame. No word after several days, so I call back. I now at least get a text saying a technician will calll, but none does. To top it all off, we were ****** last night, including our phones