*********** team managers

Telkom sucks this has been copied and pasted from a post I wrote on their facebook page yesterday to which I have still not received any response or phone calls and no emails either "I have had enough now, honestly, just when.I thought you guys couldn't ***** me over more than you already did, you go and one up yourselves

So after a 2month long battle to cancel my contract (as it already finished in August and I didn't want to upgrade) on the 21st of October I got an email from your hopeless and useless social media team manager Siphosihle Sithole to say my contract has been moved over to a prepaid line and I am now free of your bull

Low and behold, today, the 1st of the new month, which is normally the day I would of gotten my contract data, my signal went off at midnight and I was unable to use my phone or data or even make phone calls

I emailed Siphosihle Sithole to find out what is going on and he/she responded and said I should reboot my phone and it should be sorted

Well I did, and when my phone turned back on, so did my signal..until I checked for my data and BANG, the 2.5gigs of data and 200 minutes I purchased last week through my banking app (with my own damn money, cause I knew I would not be getting telkom contract data anymore) was GONE INTO THIN AIR!!

I then also got an sms that read " Welcome to Telkom Mobile! Your new number is 081*********. Start sharing your number with anyone and everyone with 5 FREE SMSs! FREE SMSs will expire in 7 days."

Which is so strange because my number has been the Damn same number I've had with you guys on contract for over two years, it isn't new

And that's when I realized that stupid Siphosihle Sithole did not cancel my contract but cancelled my entire number and then when he/ she did not know how to fix it, they started my number off as if it was a new SIM and with that, took all the data and minutes I had on my phone before midnight

So I emailed Siphosihle Sithole to ask what is going on and why my data and minutes was taken, I sent that email at 1pm and have since had no response, I have sent another 4 emails and still nothing

I then called your call centre and spoke to Palesa who was nice enough to let me speak to her manager Paul Makota who promised he would step in to Siphosihle Sithole's office and find out what is going on and also give me feedback and that was around 2pm and he promised I would have this issue resolved by the end of the working day (which for me is 5pm) and I advised him I need my data back to arrange an uber and also my minutes to make phone calls as I cannot even purchase data as I couldn't even use the internet to use my banking app to make a purchase

I called back to the call centre at 4:30pm and asked to speak to Mr Paul Makota and the two consultants who assisted me told me he had already gone home at 3pm and told me he would only be back tomorrow morning

It is now 19:03, I have not heard back from Siphosihle Sithole or Paul and have still not had my data or minutes refunded to me

Just when I thought my contract being done would end my problems with you, they only made them worse

I am so sick of your useless company and I will make certain I port my number over to a far better company like Vodacom where I know they value good service and treating their customers well and actually responding to them

Siphosihle Sithole and Paul Makota are both team managers and I don't know what the requirements are at Telkom to become a team manager but it surely doesn't take much s**** or commitment cause these managers act like they don't need their jobs

Here I thought it was your call centre consultants who are the issue , when in fact it's the managers who lead them"