*********** T

Hello Peter,

I’m experiencing such incredible challenges with Telkom.

In October 2018 I realized that there are two accounts under my name that I didn’t sign up for. When I called them they said I should lodge a ***** case by sending an affidavit, id copy and bank statement and I did. When I called again in the next month to follow up, the agent told me that the case was never lodged. I had to submit the documents again. I made another affidavit and submitted it with my id copy and recent bank statement.

After following up again they said they had lodged the case and it usually take a while. In January their ***** department said they will be finished with the investigation in the January. When I called again two weeks ago, the consultant was surprised again that I had lodged a case. And when she finally found the case she said she would make a note.

Today I followed up again, and the agent says that the case was closed because they were waiting for the documents (id, affidavit and bank statement) and they never received it so they couldn’t continue with the case.

This is so painful, especially because I have to continue paying for close to R1000 for someone I don’t know. How does Telkom think this is cool???? I cannot afford this.