*********** Support Staff

Dear Telkom, after a year of not having to deal with your useless call centre staff I have had the luxury of dealing with them again after one of your sales consultants called me to upgrade my line from ADSL to a Fibre line with a new router, the consultant said this upgrade wouldnt cost me a cent and I was ecstatic to hear this, after reconfirming this 4 times with the consultant I approved the upgrade.

Now you are sending me sms's asking me to pay an additional deposit for this installation and after numerous attempts of calling your sales and billings department who keeps on saying its the other departments job to sort the deposit out. I am fed up.

You need to get proper training for your staff and tell your sales staff to be ethical when trying to make a sale.

And train your departments to handle queries adequately.