*********** support provided by Telkom

<p>I want to get ADSL in my apartment, but since the complex is relatively new, it has not been loaded into the Telkom coverage map. I have received a Telkom DSL/Fibre pamphlet in my mail, if Telkom wants to advertise a service at a specific adress, they have to be able to provide the service there.</p> <p> </p> <p>I tried phoning, going into a shop as well as using the live chat system to try and get hold of someone that can actually help me, everyone wants to have my street address and number, aparment complexes do not have street numbers, so therefore it does not pick up on the map correctly, and the support I get is always someone that is following a list of steps and asking me for my address 10 times because they 'can not find it on the system'</p> <p> </p> <p>The complex owner told me that they even put in blank plates in each apartment and everything for Telkom (Or any other provider for that matter) to be able to install services. I would just like for someone who uses their own brain to think, rather than just telling the client what the screen says to contact me with a possible solution.</p>