*********** support engineers, poor fault tracking

Since signing up for our ADSL line we've had an unstable connection. The ADSL connection will sometimes only drop once in a day, however, on the particularly bad days, it will drop on 4-5 separate \instances""; 2Mbps and finally 10Mbps (current). The same problems have been experienced irrespective of the speed of the connection. After logging a fault (via contact form) on 13 Jan; I waited 2 weeks without reply from Telkom before contacting the call centre (40 - 60 minute queues). I was informed that the support number associated with that fault was for a different tel no. (JHB area code); which meant that a new fault had to be logged. When an engineer eventually arrived (early Feb); he tested the line with his router for 30 mins and advised there was no issue. Needless to say; the problem persisted the next day. Now;my line syncs at 1Mbps for no reason!!"""