DS
Damian S

1 reviews | Active since Apr 2015

28 Jan 2017, 07:40

*********** Support

<p>Our telephone and ADSL line has been down for more than two weeks. Ticket 11BTK240117 has been logged with no support beyond that. The last update for this ticket was on the 17th and all we are being told is that we will receive feedback. </p> <p> </p> <p>This is completely unacceptable. It is we have to beg for assistance for services that we are paying for. </p>

0
Replies (1)
Telkom
Telkom's reply30 Jan 2017, 11:43
Official

Good day Damian,

I have logged *** for your query. Our system indicates that the technician attended to your fault over the weekend. Please email us on *** to confirm if you still need any further assistance, thanx.

Please remember to quote your ref [AI***] in all correspondence wrt this post, thanx.

Kind regards,
Ilhaam
Telkom Social Media

Best regards,